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PhoCusWright's European Consumer Travel Report

Travel was among the industries most dramatically affected in the recession that plagued Europe and the rest of the world in 2009. According to PhoCusWright’s European Online Travel Overview Fifth Edition, European travel gross bookings declined in 2008. As travel companies prepare themselves for the rocky recovery ahead, understanding consumer perspectives is essential. How confident are consumers about traveling in the upcoming year? Which segments are most likely to bounce back first? Where and how are consumers making their purchase decisions?

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Can American Airlines Change the World of Travel Distribution?

Industry press has widely publicized American Airlines' plans to change its distribution processes as it embraces the sale of ancillary products and services. Today, almost all the major airlines (with the notable exceptions of low-cost carriers such as Southwest Airlines) use the Airline Tariff Publishing Company (ATPCO) to distribute airfares, rules, and conditions of service to intermediaries such as global distribution systems (GDSs) and other fare processors like ITA Software. These intermediaries and fare processors support travel points of sale by providing searches for various combinations of fares, routes, dates of travel, and rules. American Airlines has announced plans to stop distributing its fares and rules to intermediaries and fare processors, and instead to process all queries through the American Airlines (AA) airline reservation system.

In May 2010, PhoCusWright interviewed Alice Curry, director of distribution strategy, and Cory Garner, director of merchandising strategy at American Airlines. In the following interview, replies from Curry and Garner are aggregated into a composite American Airlines response.

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Presentation:Google Seals the Deal with ITA

PhoCusWright's leading industry analysts discuss Google's acquisition of ITA Software. This Online Event delves into the implications and effects of this game-changing news. To access the recording of this Online Event, please go to slide 2 of the PDF presentation.

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PhoCusWright's Ancillary Services Report

Buoyed by the prospect of increased revenue, airlines are unbundling their content as well as rebundling it at a rapid pace.Though airline ancillary services were originally conceived as a knee-jerk reaction to rising fuel prices, an inability to raise fares and declining travel demand, these services are here to stay. They represent a permanent repositioning of the airline business model and won’t disappear in an economic recovery.

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This Online Event, presented by Carroll Rheem, provides insight into key trends and indicators for the coming year.

To access the recording of this Online Event, please go to slide 2 of the PDF presentation.